Micro-shot has an experienced technical team to provide you with the necessary answers. Each product produced has a barcode and serial number to track the version. In order to better serve you, please provide the following information as much as possible:
■ -Serial number on the product label
■ -Your approximate purchase time
■ -Product photos or videos
■ -Detailed usage issues
Get In Touch
Do not Use This Form To Personal Data.
MSHOT is committed to providing excellent microscope after-sales service and support to every customer. From installation and training to warranty, repair and technical assistance, our team is here to keep your microscope performing at its best for years to come.
We believe that strong microscope after-sales support is the foundation of a lasting relationship. That is why we have built a comprehensive service network and a responsive support desk that is easy to reach.
Installation and Training
Every MSHOT microscope is delivered with clear installation guidance. Our microscope after-sales team can also provide remote or on-site training to help your staff get started quickly and use the instrument correctly.
Proper installation and training reduce the risk of misuse and extend the life of your equipment, which is a core goal of our after-sales programme.
Warranty Policy
All MSHOT products come with a manufacturer warranty that covers defects in materials and workmanship. Our microscope after-sales policy is designed to give you peace of mind and prompt resolution of any quality issues.
Please keep your proof of purchase and register your product to ensure full warranty coverage and faster support.
Repair and Maintenance
If your microscope requires repair or preventive maintenance, our microscope after-sales service can help. We offer diagnosis, spare parts and professional repair to restore your instrument to full working condition.
Regular maintenance extends the life and reliability of your microscope. Our team can advise on cleaning, calibration and servicing schedules tailored to your usage.
Technical Support
Our technical support desk handles questions about operation, software, imaging and troubleshooting. Through our microscope after-sales channels, you can reach knowledgeable engineers who understand our products in depth.
We strive to respond quickly and clearly, helping you resolve issues with minimal downtime so your work continues uninterrupted.
Contact Our After-sales Team
For any microscope after-sales inquiry, please contact us through the form on this page or by email. Include your product model and serial number where possible, and our team will assist you as quickly as we can.
Your satisfaction is our priority. We look forward to supporting you and ensuring your MSHOT microscope delivers reliable performance throughout its service life.
Global Service Network
To provide timely microscope after-sales assistance, MSHOT works with a network of trained service partners and authorised technicians in many countries.
Wherever you are located, we will help connect you with the appropriate support resource to resolve your issue as quickly as possible.